faq
Lavanya The Label is located in Bhilwara – Rajasthan (India).
We want to apologize but we don’t offer Customization.
We have provided a standard size chart on each product page. It can be used before making a purchase for the best possible fit. All measurements are in Inches (in), so measure yourself accordingly.
Yes, you can visit our store after placing an order. If you want to visit our store let us inform at orders@lavanyathelabel.com or you can call us at +91- 9166450677. One of our executives will let you know about the further process.
Please email us at orders@lavanyathelabel.com with your order number to inform us if you wish to opt for self-collection upon order confirmation.
Do collect your order within 2 working days upon confirmation email.
If the order is not collected within 2 working days, we will mail the order to the shipping address stated.
Self-collection is only available 1 day after an order is made.
Once you have made up your mind to buy, click on the product you wish to order. Select a suitable size from our size list. Now click on the “Add to Cart” button once you have selected the quantity you would like to order. There will be a slide-in window at the right -hand side with your order total and a “Checkout” button. Click on the checkout button to proceed with payment and delivery details.
After you successfully place the order on our website, you will be sent a confirmation mail from Lavanya The Label. We will then start the making process of your product at our Bhilwara’s warehouse and keep you informed at everystep with regards to the delivery of the same.When your product is ready, we will pack it after quality check and hand it over to our trusted delivery partners.Thus, your item is shipped to your location.
After your product dispatched, we willshare you the tracking details of your product.With the help of this tracking ID, you can track your product on our courier partner's website till it is delivered.
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at orders@lavanyathelabel.com and we will try our best to resolve your issues
We will be able to change your shipping address only until the product has been dispatched from the warehouse. If you would like to change your shipping address, write us an email at order@lavanyathelabel.com with your order details in reference to this.
You can review the status of your order and other tracking related queries under the My Orders section.
In case your money has been debited and you can't see your order under My Orders section, you can contact us at our any social media handle [E-mail, Instagram page, WhatsApp, Facebook, etc.]
Since currently, we do not have our own courier partners, it's a third-party courier service due to which we are unable to share the contact details however the field executive will call you upfront before the delivery.
You can call us on our helpline number +91- 9166450677, +91- 6367408385
In case of chat, you can speak to us
WhatsApp-(91664 50677)
For email, you can raise it at order@lavanyathelabel.com
You can track the status of your order on the 'My Orders' section on our website once logged in.
For orders within India, once your order is dispatched you'll receive an email and SMS with the tracking number and the name of the courier company that is processing your order.
We generally procure and ship the items within 2-3 business days. Business days exclude public holidays and Sundays.
The estimated delivery time depends on the destination to which you want the order shipped to. It gets covered within 7-12 days maximum.
We surely accept bulk/wholesale orders and ship worldwide. Please write to us at orders@lavanyathelabel.com
You are requested to contact for Bulk queries after you get a list of required items ready.
For sample items, you are requested to place the orders on the website only.
All orders in India will be shipped free.
For International Orders a nominal fee of INR 1900 per product would be applied.
Yes, we do accept and shipped International Orders but all the customs duties will bourn by the customer by themselves.
Yes, we do offer express shipping on selected articles.
No. Shipping charges are non-refundable in case of exchange or cancellations.
For all online order, our delivery service providers will make three attempts to deliver before the product will be returned to our warehouse.
In case of Cash on Delivery Order, the Delivery Service provider normally calls before making a delivery attempt. If a customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.
Lavanya The Label offers express shipping for all your urgent occasion needs. For express delivery, shipping charges will be given by customer themselves.
Made To Orders can only be cancelled within 48 hours depending on the status of the product. If you want to cancel in this case you can contact our customer support team.
You can cancel your order before it has been dispatched. You can simply visit your account on our application or website and click on “My Orders” where you will be able to see your order history. Select the product or the order you want to cancel and the process shall be complete. You will receive a notification affirming the same.
Cash on Delivery orders will be cancelled instantly.
For prepaid orders, refund will be initiated right after the cancellation is confirmed. The refund will be made on the same source the payment was made on. Please note that refund can take 7-10 days to reflect in your account.
An Amount minimum 150/- INR should be there depends on actual freight.
Please note that cancellations are to be done before the order has shipped. We are unable to accept any cancellations after dispatch.
In rare circumstances, we may accept your cancellation request after the product has been shipped. In that case, the refund will be made exclusive of the shipping charges if paid.
For more information, mail us at orders@lavanyathelabel.comor WhatsApp on9166450677
Refund will be initiated within 24-48 hours once the order is cancelled. The refund amount is expected to reflect in the customer account within 5-7 business days.
When you make a purchase with Lavanya The Label, we believe you have placed our valued trust in us and have understood all our terms and conditions regarding cancellations, returns, and refunds. We are a small start-up passionate about providing the trendiest designs at affordable prices. Hence, currently, our business model does not give us the flexibility to accept returns unless the product is damaged or if you receive a wrong product.
For prepaid orders, refund will be initiated right after the cancellation is confirmed. The refund will be made on the same source the payment was made on. Please note that refund can take 7-10 days to reflect in your account.
We will refund the paid amount only if the order at delivery is damaged, faulty or if the order is wrong.
If you want to raise a request for return your product kindly write us an email at order@lavanyathelabel.com
