At Lavanya The Label, we strive to provide you with the best quality products and service. However, if you encounter any issues with your order, please refer to our return and exchange policy below.

1. No Refunds -We do not offer refunds. Only exchanges or credit notes are provided under specified conditions.
2. Request Period - Exchange or return requests must be raised within 48 hours of delivery.
3. Contact - Send your exchange or return request to An executive will respond within 72 working hours excluding weekends and National Holidays.

Exchange and Return Conditions

1. Eligible Reasons for Exchange :
- Incorrect size received.
- Manufacturing defects.
- Damaged product upon receipt.
- Wrong product received.

2. Non-Eligible Reasons:
- Non-manufacturing defects such as pen marks, breaking threads, or any kind of marks.
- Colour variations due to screen resolution differences (10-12% colour difference).

3. Product Condition for Exchange:
- All product tags must be intact.
- The product must be in its original packaging along with the invoice.
- The product must be unused, unwashed, and undamaged.

4. Quality Inspection:
- A confirmation email will be sent once the shipment is received and passes our quality inspection.
- If the product fails the quality inspection, it will be shipped back to you.

5. Exchange Limit:
- Only one exchange per piece is allowed.

Shipping and Charges

1.Reverse Pickup:
- Reverse pickup is available at a charge of ₹220, bearable by the customer, even in the case of defective or wrong products, as this service is arranged through a third-party provider.Will be adjusted in your credit note (You don't have to pay us )

2. Shipping Information:
- Once the exchange is dispatched, you will receive the shipping details on your registered email ID.

Specific Scenarios

1. Defective Products:
- A refund is only provided for defective products such as torn items, and an opening video is mandatory for processing these queries.

2. Gift Card Purchases:
- Only size exchanges are allowed for products purchased using gift cards.

Additional Information

1.Colour Variations:
- Our products may have slight variations in colour, finish, and overall look due to different monitor displays and lighting conditions. We do not entertain exchanges or returns based on these variations.

2.Credit Notes:
- If the product does not meet your expectations, we will provide an exchange or a credit note for future purchases valid for three months.

We highly value our customers and strive to accommodate your requests within our policy framework. Please respect our policies to ensure a smooth and fair transaction process.

For any further assistance or queries, please contact us at Thank you for shopping with Lavanya The Label.